Aantrik Care

Warranty and Service Policies

The Aantrik warranty assures you a premier home design experience. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects.
By engaging our services, you confirm that you have read and agreed to be bound by this Policy and consent to the terms described herein.
Aantrik will honour its warranty when the product supplied and installed is properly maintained and used for normal domestic use. The product is still owned by the original purchaser. The product is still at its original installed position and location. The warranty has not expired, subject to limitations set forth through Aantrik terms & conditions.

1. 5yrs Warranty on woodwork for any Manufacturing or Installation defects.

2. All accessories, hardware and appliances are covered as per respective Manufacturer's Warranty Policy. Rusting is NOT covered under warranty. Customers are advised to not use household cleaning agents, chemical sprays, etc.

3. NO Warranty on all Counter tops natural and artificial, specifically granite and engineered stone such as quartz stone etc. Granite and quartz are stones which are made of natural materials. They are susceptible to staining. NO warranty for installation of taps and drain pipes for leakage after handover.

4. Warranty is NOT applicable on any kind of civil work, glass/mirrors, paint/polish and wallpapers. Gas Piping, Tiling, Other Civil Work (False Ceiling, Painting etc) is NOT covered under warranty. Inspection to be done by customer during handover and issues, if any, will be rectified.

5. Warranty provided herein shall be null and void, and Aantrik shall not be liable in any manner if:
a.) The Client has breached the Terms and Conditions in any manner including but not limited to failure on part of the Client to keep the products in good working condition, unforeseen conditions such as force majeure : fire, storm, earthquake, etc., misuse, normal wear & tear and /or negligence, and Client allowing repair or work on the product by a third party instead of the Aantrik maintenance team
b.) The products or furniture have been stored incorrectly, used inappropriately, abused, altered, misused, or cleaned with wrong methods of cleaning or cleaning products or materials.
c.) Unusual wear and tear, scratches, cuts or damages caused by impacts or accidents or by abnormal or unintended use of the product or furniture. There would be no warranty for normal wear and tear and for the scratches and marks that develop on glass surfaces / furniture due to usage.
d.) If products have been placed in a humid environment or if the products have been used for non-domestic purposes or outdoors.
e.) The dismantling and shifting is done by any person other than the our qualified and authorised representatives. The decision of Aantrik in relation to whether the damage is due to seepage/ dampness, misuse, normal wear & tear and/or negligence (as provided herein) shall be final and binding on the Client.
f.) Wood will continue to expand and contract with seasonal changes therefore hairline cracks at door joints and movement of wood panels are characteristic of wood cabinetry and are not eligible for warranty. There is no warranty coverage for warping, cracking or shrinking of doors resulting from inappropriate humidity levels.
g.) Damage caused by water leakages from water outlets or water spillage due to user’s negligence.6. Warranty on Woodwork - Plywood, BWP Plywood, Blockboard, Commercial plywood. This Warranty is a structural warranty that covers delamination, edge-band peeling, and borer-infection. It also covers any Bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. Exceptions : Damage to woodwork due to continuous seepage of water/dampness because of seepage of water from ceiling, flooring, walls and/or other site conditions is NOT covered under warranty. Damage due to misuse and negligence by the Client and normal wear and tear will not be covered.

7. Electrical works and wiring inspection to be done by customer during handover and issues, if any, will be rectified.

8. Liability: Aantrik will make all efforts to replace/ repair the said defect within a reasonable period of time. Aantrik will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the liability of Aantrik, under this warranty, exceed the purchase price of the product or its replacement.

9. After settlement of any claim, the warranty period will not start afresh.

10. Aantrik warranty does not include, any labour, installation or transportation costs or any responsibility for damage that Aantrik considers as natural wear and tear of finishes and surfaces, any products used or installed in conjugation with Aantrik kitchen/ wardrobe/  modular storage such as electrical & plumbing fixtures, countertops and appliances. Any cabinetry or component parts that Aantrik considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and/or abrasive cleaning chemicals. Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.

11. Aantrik reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.

12. Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Aantrik product line, at the time of the claim. If a claim is filed after an Aantrik product becomes obsolete or discontinued, Aantrik will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.

13. Notify Aantrik via phone or email within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, will void the Aantrik warranty.

14. Any decision regarding repair of the said component (in part or whole) solely lies with the authorised Aantrik representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.

15. In case of any disputes, the same is subject to the exclusive Jurisdiction of the courts of the respective cities.

16. Aantrik shall not be liable for any indirect or consequential loss or damages to the customer. The customer's exclusive and sole remedy under this warranty policy shall be as mentioned here in this clause.

17. Aantrik is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements, if required.

18. The warranty policy shall not cover any defects arising out of factors out of control of Aantrik, including but not limited to: Natural calamities such as earthquakes, cyclones, Vandalism, Acts of God, Abuse or negligence by the customer. Normal wear and tear Surface with contaminants Failure or defects in the structure or previous coating Any other external factors.

19. Any additional charges including work done over and above fixing the identified defect will be chargeable by the brand. The cost of these additional charges is to be borne by the customer.

20. Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be subjudice.

21. The facts and all matters concerning any dispute will be kept confidential by both the customer and Aantrik at all times.

22. The cost of dismantling, reassembly & relocation of product, wherever required, will be borne by the customer. As a standard practice, Aantrik will cover the product with protective covering, wherever required.

23. Please note that we will first attempt to repair the defective or damaged woodwork under the Woodwork Warranty. Only in the event that the Aantrik team (at its sole discretion) decides that the repair is not feasible then it shall replace the defective or damaged woodwork under the Woodwork Warranty. The Client agrees that the decision of Aantrik shall be final and binding. Further, please note that if the Client is required to purchase and install a more valuable material under the Woodwork Warranty, then the Client cannot claim/recover the additional value of the better material. We provide one free of cost service visit to the site within 6 months of the handover. Since by design the products have a lot of moving parts ,should there be any service or maintenance calls after the free service, they will be done on a chargeable basis of Rs. 1000/- per visit.

24. Refund and Cancellation Policy: Aantrik does not provide any refunds or accept cancellations once an order has been confirmed and processed. All sales are final.

25. By purchasing our services, the client acknowledges and agrees to our no refund and no cancellation policy.


Contact Information
‍If you have any questions about this Policy or how we handle your warranty and service concerns, please contact us at: Aantrik Care
Thank you for choosing Aantrik. We look forward to serving you with the highest standards of quality and care.